Return Policy

If you are unsure of the best material for your project, please get in touch with our sales team at (888) 378-1105 before making a purchase; we will do our best to provide knowledgeable advice. It is ultimately the customer's responsibility to purchase the appropriate products for your individual application and site conditions. Please verify your needs before purchasing. If circumstances change or you ordered the wrong item, we will gladly assist with a return using the procedure outlined below.

How Do I Return My Items?

To begin the return process, email your request to sales@dfsupplyinc.com within 30 days of delivery. You can also process your request by calling DF Supply at (888) 378-1105 to speak with a representative about returning merchandise. When requesting an RMA number (Return Merchandise Authorization), please be prepared to provide the following:

• Sales order number
• What you would like to return (Item SKU)
• Quantity to return
• Reason for your return
• Photo of items to be returned

Once an RMA number has been obtained from one of our staff, you will be given instructions as to how to complete your return, including: return address, RMA number (MUST be included on the shipping label), and an RMA form (MUST be included in the package). *Customer is responsible for all return shipping costs.

What Can Be Returned?

No returns will be accepted without an RMA number issued by DF Supply or the product manufacturer. Products must be in like-new condition. We will thoroughly inspect all returned packages upon receipt and determine whether they meet the eligibility requirements for credit, replacement, exchange, or repair. Custom, specially fabricated, and made-to-order items are not eligible for return and are non-refundable unless the product was not built or ordered. DF Supply reserves the right to refuse a return or charge a further restocking fee for damaged or incomplete returns.

Returns On Electronics

Any electronics bought from DF Supply must be unused, in like-new condition, and in original packaging to qualify for a refund. Any electronic item that has been installed or powered up will not be accepted for return. Please get in touch with the manufacturer for technical support and warranty issues.

How Much Will I Be Refunded?

• Approved returns are subject to a minimum 15% restocking fee. Shipping charges are non-refundable.
• If returned items are damaged, incomplete, or otherwise deemed to not be in sellable condition, the return will be denied.
• If a free shipping offer applied to the original order, those shipping fees will be deducted from the amount to be refunded.
• To ensure peace of mind, tracking and insurance on your return shipment is recommended, but not required. DF Supply will not issue a refund for returns lost or damaged in shipping.

Additional Questions Or Concerns:

Please email sales@RamsetStore.com or call (888) 378-1105 to speak with a representative.